Our Selling Process And Best Practices
Turn your items into cash or store credit—fast! We're always looking for great pieces and we'd love to see what you’ve got.
Tuesday – Thursday
12:00 PM – 6:00 PM
✅ What We Buy
Jeans, jackets, shoes, dresses, t-shirts, shirts, bags, accessories, and more!
Styles we love include athletic wear, athleisure, Y2K, casual men’s/women’s, workwear, vintage, and pop culture.
Items must be clean, gently used, and in sellable condition.
Please ensure everything is freshly laundered, fully dried, and folded neatly before drop-off.
We do not accept items on hangers or in trash bags.
Commonly accepted: Clothing, shoes, handbags, accessories
Not accepted: Damaged, stained, odorous, overly worn, or broken items
Seasonal preference applies (e.g., no winter coats in summer)
💼 How It Works
Book an Appointment
All buyout sessions must be scheduled online in advance. Walk-ins may not be accepted due to high volume.
Bring Your Items In
Limit 2 bags or bins per appointment.
No trash bags or hangers — use reusable shopping bags or plastic storage bins.
In-Store Assessment
Our team will evaluate your items during your scheduled time (typically 30–45 minutes).
You may wait in-store or return once your quote is ready.
Only items meeting resale standards will be accepted.
We reserve the right to decline items at our discretion.
Pickup Reminder
If unaccepted items are not picked up by store close (8PM), they will be subject to donation we will try and coordinate with you twice for a pick-up time before the items are donated.
Sellers are responsible for retrieving any unaccepted items.
🕒 Appointment & Time Policy
Appointments run 30–45 minutes, depending on volume
There is a 15-minute grace period for late arrivals. Missed this window? Your appointment will need to be rescheduled.
Large hauls may require prior coordination — please reach out if you expect to bring more than the standard limit.
💰 Payment Options
Choose your payout at the end of your session:
Cash – Paid immediately
Venmo – Quick digital payout
🧼 Item Preparation Checklist
✅ Items are clean, freshly laundered, and dry
✅ Items are folded, not on hangers
✅ Dropped off in reusable bags or clean plastic bins
❌ No odors, heavy wear, stains, or pet hair
❌ No trash bags or loosely packed clothing
🚫 Unprepared items may be postponed or declined on intake
🛍 Store Discretion
Our offers are based on current trends, inventory levels, and demand
Pricing and acceptance are final at staff discretion
Every appointment is evaluated carefully — we appreciate your understanding and preparation
📍 Visit or Contact Us
FOUND
3100 N Davidson St, Suite 100
Charlotte, NC
📞 704-640-7740
📧 foundclt@gmail.com